Plain answers, plainly written.

Within 48 hours for non-emergency inspections, and within 4 hours for active storm or water emergencies.

No. Inspections, storm damage assessments, and initial design consultations are complimentary.

A written report with photos, a clear recommendation, and — if applicable — a documented scope you can submit to your insurer.

Yes. We work directly with every major North Carolina insurer, including State Farm, Allstate, USAA, Nationwide, Erie, and Liberty Mutual.

You pay your deductible. We bill your insurance company directly for the approved scope of work.

Yes. We meet your adjuster on-site to walk the damage together and align on the full scope before approval.

Roofing and exterior projects: typically 2–4 weeks. Insurance restoration: scheduled around adjuster approval. Design-build: scheduled after design phase is complete.

A dedicated project manager. They are on-site regularly, communicate with you weekly, and own every detail of the schedule.

Weekly homeowner walkthroughs, a Friday written update, and a project manager you can reach by text any business day.

Payments are tied to clear project milestones outlined in your contract. There are no surprise charges, and you'll always know exactly what's due and when.

A 25-year workmanship warranty on roofing and exterior projects, plus the full manufacturer material warranty. Design-build includes a 60-day and 365-day walkthrough.

Yes. Manufacturer and workmanship warranties are transferable to subsequent owners on most systems.